We are here to help you and if something goes wrong we would like to hear about it so we can might it right.
If you have a complaint about our service(s), please raise the issue with our complaints officer, Paula McGeown on 07542697922 or by email to firstname.lastname@example.org.
Our complaints process:
If you are then still not satisfied, you can contact the Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response on your complaint but for further information, you should contact the Legal Ombudsman on 0300 555 0333 or at email@example.com. Please note that the Legal Ombudsman service cannot be used by businesses or most other organisations unless they are below certain size limits. Further details are available from the Legal Ombudsman. The website address of the Legal Ombudsman is www.legalombudsman.org.uk
Reporting a complaint to the SRA – you may alternatively report your complaint directly to the SRA if you believe there has been a breach of an SRA Principle.
You may consider doing this if it relates to non payment, dishonesty or discrimination. If the SRA has closed us as a firm you may be able to make a claim for compensation through their Compensation Fund.